Qualtrics for Australian Organisations
SuccessFactors tells you what your workforce is doing. Qualtrics tells you how they feel about it. We help you connect both so you can act on what matters.
What is Qualtrics XM for Employee Experience?
Qualtrics is an experience management (XM) platform that captures how employees feel through structured surveys, lifecycle feedback and AI-driven sentiment analysis. When integrated with SAP SuccessFactors, it connects experience data (how people feel) with operational data (what’s actually happening in your HR system).
SuccessFactors tells you what. Qualtrics tells you why.
Why it matters
HR teams often make decisions based on operational data alone. Turnover rates, absence patterns, time-to-fill. These tell you what happened, not why.
Qualtrics adds the “why.” Why are people leaving? Where is engagement dropping? Which teams are struggling after a system change? Without this, you’re guessing at causes and hoping your interventions land.
Why it’s hard
Employee experience programmes fail when they become survey exercises with no follow-through:
- Surveys that collect data but don’t lead to action
- Feedback that sits in a separate system, disconnected from HR operations
- Managers who receive results but don’t know what to do with them
- No link between what employees say and what HR systems show
What we do with Qualtrics and SuccessFactors
Strategy, implementation and integration for employee experience management.
Strategy and Design
Define your employee experience programme. What to measure, when to measure it, and how feedback connects to business outcomes.
Qualtrics Implementation
Deploy Qualtrics XM for Employee Experience. People Engage for engagement surveys, People Lifecycle for onboarding, exit and key moment feedback, and Employee Technology Experience for system adoption.
SuccessFactors Integration
Connect Qualtrics to your SuccessFactors environment. Combine experience data with HR operational data for analysis that shows both “what” and “why.”
AI-Powered Insights
Configure Qualtrics AI capabilities. Qualtrics Assist for natural language feedback analysis, Comment Summaries for aggregating themes, and Conversational Feedback for deeper survey responses.
Manager Enablement
Design action workflows so managers receive clear, practical guidance based on their team’s feedback. Not just data, but next steps.
Qualtrics XM Components
The building blocks of employee experience management.
People Engage
Engagement surveys with benchmarking. Measure team health, track trends and identify hotspots.
People Lifecycle
Feedback at key moments: onboarding, role changes, exits. Understand experience across the employee journey.
Employee Technology Experience
Measure how well employees are adopting new systems and tools. Critical for SAP rollouts.
Qualtrics Assist
AI analysis of employee feedback using natural language. Turns open-text responses into actionable themes.
Comment Summaries
Automatically aggregates feedback into themes while maintaining anonymity.
Conversational Feedback
AI that analyses survey responses in real time and asks follow-up questions for richer insights.
What you get from working with us
Understand the “why” behind your HR data: Connect engagement trends to operational metrics
Reduce unwanted attrition: Identify retention risks early and act before people leave
Improve manager effectiveness: Give managers practical tools to respond to team feedback
Measure what matters: Feedback programmes that drive action, not just reports
Prove the impact: Link employee experience improvements to productivity and business outcomes
Why Discovery for Qualtrics
End-to-End HR Capability
We implement both sides. SuccessFactors for HR operations and Qualtrics for employee experience. One partner who understands how they connect.
Complex Workforce Experience
Education, government, mining, utilities. We’ve implemented SuccessFactors for workforces with multiple awards, casual pools, and complex structures.
Integration Depth
We connect Qualtrics to SuccessFactors properly. Experience data mapped to employee records, organisational structures and operational metrics.
Australian-Based
Melbourne HQ, teams in Sydney and Brisbane. SAP Gold Partner certified across SuccessFactors, S/4HANA and BTP.
How we work
A structured approach for employee experience programmes.
1
Define objectives
Understand what you want to learn and what actions you’re prepared to take
2
Design the programme
Survey instruments, lifecycle touchpoints and reporting structures
3
Implement and integrate
Deploy Qualtrics and connect it to SuccessFactors
4
Enable managers
Train managers to interpret results and take action
5
Review and refine
Ongoing support to evolve the programme based on what you learn
Industries where employee experience matters most
Mining
Utilities
Government
Education
Ready to understand your workforce better?
Whether you’re starting an employee experience programme or connecting Qualtrics to an existing SuccessFactors deployment, we can help.