WalkMe implementation for enterprise environments
Guide users through any enterprise application with on-screen help that reduces training time, support tickets and user frustration. We implement WalkMe across SAP, legacy systems and third-party platforms.
What is WalkMe?
WalkMe is a digital adoption platform (DAP) that overlays on-screen guidance onto enterprise applications. Step-by-step walkthroughs, tooltips, task automation and contextual help directly within the application. No changes to the underlying system required.
WalkMe works across SAP, Salesforce, ServiceNow, Oracle, Microsoft Dynamics, custom-built systems and legacy platforms.
Digital adoption that works.
Why it matters
Technology investments fail when people can’t use the systems properly. Users find workarounds, make errors, or call the helpdesk for tasks they should handle themselves.
The result is lower ROI on every technology investment and ongoing support costs that never go away.
Why it’s hard
Traditional training doesn’t stick. People forget what they learned. New starters miss the original rollout. Staff moving between systems face different interfaces and processes.
Documentation gets outdated. Support teams get overwhelmed with repetitive questions. Across a multi-system landscape, the adoption problem multiplies.
What we do with WalkMe
Implementation, content development and support for WalkMe in SAP environments.
Implementation
Deploy WalkMe across your enterprise environment. SAP (SuccessFactors, S/4HANA, Fiori, SAC), Salesforce, ServiceNow, Oracle, Microsoft platforms and custom applications.
Content Development
Design and build WalkMe content for your processes. Walkthroughs, smart tips, launchers and ShoutOuts tailored to how your people work.
Process Automation
Roll out WalkMe across multiple applications simultaneously. Consistent guidance regardless of which system your people are working in.
Analytics and Insights
Automate repetitive tasks and guide users through complex multi-step processes. Reduce errors and time spent on routine work across any platform.
Change Management Support
Understand how users interact with your entire application landscape. Identify where they struggle and where guidance would have the most impact.
Support (AMS)
Ongoing management of your WalkMe environment. Content updates, new walkthroughs, analytics review and platform maintenance.
WalkMe Capabilities
Tools and features that make SAP easier to use.
Walk-Thrus
Step-by-step guided walkthroughs that show users exactly what to do, in context.
Smart Tips
Contextual tooltips that explain fields, buttons and options without interrupting flow.
Launchers
Quick access menus for common tasks and frequently used resources.
ShoutOuts
Announcements and alerts for new features, process changes or important notices.
ActionBot
Conversational interface for common tasks and questions.
Insights
Analytics on user behaviour, process completion and friction points.
What you get from working with us
Faster user adoption: People productive on any system sooner with less formal training
Reduced support costs: Fewer helpdesk tickets for routine questions across all platforms
Better data quality: Guided input reduces errors and incomplete records
Smoother change management: Rollouts and upgrades supported with in-app guidance
Visibility into usage: Understand how people actually use your SAP systems
Why Discovery for WalkMe
Our SAP depth gives us an advantage that pure WalkMe implementers can’t match. We understand SAP processes and terminology because we implement SAP every day. But we deploy WalkMe beyond SAP, across your full enterprise landscape.
WalkMe certified partner
Trained and certified on the WalkMe platform across all supported environments.
Multi-platform experience
SAP, CRM platforms, service management tools, legacy systems and custom applications. One partner for digital adoption across your technology stack.
Content that works
WalkMe content designed for real users. Clear language, logical flows. Whether the application is brand new or twenty years old.
Australian-based
Melbourne HQ, teams in Sydney and Brisbane. We understand Australian workplace language and business culture.
How we work
A structured approach to WalkMe implementation.
1
Discovery and priorities
Identify processes where users struggle and WalkMe would add most value.
2
Content design
Design walkthroughs and guidance for priority processes.
3
Build and configure
Implement WalkMe and deploy initial content.
4
Test and refine
Validate with real users and iterate based on feedback.
5
Enable and support
Train your team to maintain content, provide ongoing AMS.
Industries we support
Our Trusted Clients
Ready to improve adoption across your systems?
Whether you’re preparing for a system rollout, trying to reduce support costs across multiple platforms, or looking to get more value from legacy applications, WalkMe can help.
Frequently Asked Questions
What is WalkMe?
WalkMe, now an SAP company, is a digital adoption platform (DAP). It places on-screen guidance over enterprise applications. That includes step-by-step walkthroughs, tooltips, task automation and contextual help. Nothing in the underlying system needs to change.
Which systems does WalkMe work with?
WalkMe works across SAP, Salesforce, ServiceNow, Oracle and Microsoft Dynamics. It also works with custom-built systems and legacy platforms.
Is Discovery Consulting a certified WalkMe partner?
Yes. We’re a certified WalkMe partner, trained across all supported environments. WalkMe is now an SAP company, so our SAP depth is a real advantage. We implement SAP every day and understand its processes and terminology. We also deploy WalkMe beyond SAP, across your whole technology landscape. Our head office is in Melbourne, with teams in Sydney and Brisbane.
What WalkMe services does Discovery provide?
We implement WalkMe across SAP, including SuccessFactors, S/4HANA, SAP’s Fiori apps and SAP Analytics Cloud. We also implement it on Salesforce, ServiceNow, Oracle, Microsoft platforms and custom applications. Our services include content development, process automation, analytics and change management support. We also provide ongoing Application Managed Services (AMS).
What WalkMe features can Discovery implement?
Walk-Thrus give step-by-step guidance, and Smart Tips explain fields and buttons in context. Launchers give quick access to common tasks. ShoutOuts share announcements and alerts. ActionBot offers conversational help for common tasks, and some of its capabilities now sit within WalkMe’s broader AI Chat. Insights shows how people use your systems and where they get stuck.
What are the benefits of implementing WalkMe?
People adopt new systems faster, and routine helpdesk tickets fall. Guided input improves data quality. Rollouts and upgrades run more smoothly with in-app support. You also see how people actually use your systems.