Digital Adoption Services
Get people using SAP properly. We help organisations drive adoption through in-app guidance, targeted training and change management that sticks.
What is digital adoption?
Digital adoption is the work of getting people to use technology effectively.
It combines in-app guidance, training, communications and change management to move users from awareness to proficiency. For SAP environments, digital adoption closes the gap between system capability and actual usage.
Real adoption. Real results.
Why digital adoption matters
SAP implementations often succeed technically but fail with users.
The problem
The system works, but people don’t use it properly. They find workarounds, make errors, or avoid the system entirely. Lower ROI and data quality issues compound over time.
The challenge
Traditional training doesn’t work for complex systems. Classroom sessions happen once but users forget. Documentation gets outdated and ignored. Adoption requires continuous reinforcement.
The solution
In-app guidance that meets users where they work. Contextual help, walkthroughs, and task automation that drives adoption over time, not just at launch.
What we do in digital adoption
From strategy to ongoing improvement, we cover the complete adoption lifecycle.
Adoption Strategy
Define how you’ll drive adoption for SAP rollouts and ongoing usage. Channels, timing, measurement and governance.
In-App Guidance
Deploy WalkMe or SAP Enable Now to provide contextual help inside your SAP applications. Walkthroughs, tips and task automation.
Training Design and Delivery
Role-based training that teaches people what they need to know. Classroom, virtual and self-paced options.
Change Communications
Targeted communications that prepare people for change and reinforce new behaviours.
Adoption Measurement
Track how people use your SAP systems. Identify where they struggle, where they abandon processes, where additional support would help.
Continuous Improvement
Update guidance and training based on usage data. Adoption that improves over time, not a launch and leave approach.
Digital Adoption Tools
We work with leading digital adoption platforms.
Custom Training
Role-based training materials designed for your specific SAP configuration.
Communications
Targeted emails, videos and announcements aligned to rollout phases.
SAP Enable Now
SAP’s native adoption platform. Documentation, simulation and in-app help.
WalkMe
Overlays on-screen guidance onto SAP applications. Walkthroughs, tips, automation and analytics.
What you get from working with us
Faster user proficiency: People productive on SAP sooner with less formal training
Reduced support costs: Fewer helpdesk tickets for routine questions
Better data quality: Guided input reduces errors and incomplete records
Sustained adoption: Ongoing reinforcement, not just launch support
Measurable improvement: Data on how adoption is progressing and where gaps remain
Why Discovery for digital adoption
SAP Context Built In
We understand SAP processes and terminology. Adoption content that reflects how SAP actually works.
End-to-End Approach
Strategy, tools, training and measurement. Complete adoption support, not just technology deployment.
WalkMe Certified
Trained and certified on the WalkMe platform. We know the product and its capabilities.
SAP Implementation Experience
We’ve rolled out SAP across Australian organisations. We know where users struggle and where adoption support adds most value.
Change Management Expertise
Adoption is behaviour change. We bring change management discipline, not just training delivery.
Australian-Based
Melbourne HQ, teams in Sydney and Brisbane. Training and workshops in your timezone.
How we work
1
Assess
Understand your SAP environment, user groups and adoption challenges
2
Plan
Define adoption strategy, tools and success measures
3
Build
Develop in-app guidance, training materials and communications
4
Launch
Deploy adoption support aligned to SAP rollout
5
Measure & Improve
Track adoption, identify gaps, update content
Ready to drive SAP adoption?
Whether you’re preparing for an SAP rollout, trying to improve usage of existing systems, or looking to reduce support costs, we can help.
Frequently Asked Questions
How is digital adoption different in an SAP environment?
It’s built around how SAP actually works. Our adoption content reflects SAP processes and terminology. We use WalkMe or SAP Enable Now to give help inside your SAP applications. The goal is to close the gap between what SAP can do and how people use it.
What results can we expect from SAP digital adoption?
People become productive on SAP sooner, with less formal training. Routine helpdesk tickets fall, and guided input means fewer errors and incomplete records. Adoption keeps improving through ongoing support, not just at launch. You also get data on progress and on where gaps remain.
Which digital adoption tools do you use for SAP?
We use WalkMe, now an SAP company, to place on-screen guidance over SAP applications. We also use SAP Enable Now, SAP’s own platform for documentation, simulation and in-app help. We add role-based training for your SAP setup, plus communications timed to each rollout phase.
When should digital adoption start on an SAP project?
Plan and build adoption support before launch, so it goes live alongside your SAP rollout. It also works for SAP systems already in use, to improve usage or reduce support costs.
How do you measure SAP user adoption?
We track how people use your SAP systems. That shows where they struggle, where they abandon processes and where extra support would help. We then update guidance and training from that data, so adoption keeps improving.