Mark O'Donnell joins Discovery Consulting to lead expansion into real-time employee experience solutions. At Discovery Consulting, we're always looking ahead—investing in cutting-edge technologies and growing our expertise to serve our clients better. That's why we're excited to announce a significant step forward with the appointment of Mark O'Donnell, a seasoned industry leader, to drive our […]
SAP and SuccessFactors Help
Discovery provides a dedicated application support team who specialise in SAP and SuccessFactors modules, as well as bringing demonstrated capability for continual improvement of systems and processes.
Providing support for our customers across SAP Cloud solutions, including SuccessFactors, S/4HANA Cloud. We work with customers to stabilise systems, while also identifying opportunities to streamline processes to address pain points and achieve best practice solutions. We partner with key business resources to align technology updates and innovation to further leverage value from systems.
AMS Support
Our Application Management Support (AMS) services, enable organisations to run reliably and take advantage of updates to operate their available solutions more efficiently. We have a dedicated application support team that specialises in SAP support and the continual improvement of systems and processes.
Our team are senior business professionals who understand industry challenges and processes and can align systems to business requirements, whilst providing organisations with the certainty of business-critical systems are maintained and optimised. Discovery Consulting provides customers with tiered care structures, so to provide the level of support best suited to the organisation. Whether this is to complement an existing support team or outsource all support functions, a structure can be tailored for your organisation.
Our SAP and SuccessFactors help and support services look to run reliable systems and improve workings and processes with our customers so that organisations can continually advance and focus on their key business activities.
Our approach is to assist customers to first stabilise systems, identify and look to streamline support and business processes, and then work with key business members to align technology updates and innovation opportunities to further advance process and systems.
Discovery Consulting supports our customers to develop and grow the knowledge of their system administration staff by working collaboratively on solutions, as well as providing focused training in key areas of functionality. With Australian resources, we can assist with the resolution of urgent issues and planned onsite support for key activities.
Cloud Half Yearly Releases
Discovery provides provisioning support and ad hoc advice for each half yearly release update. Our SAP help and support packages can include detailed half yearly release summaries based on our knowledge of your system configuration and strategic roadmap direction.
Keeping current with SAP Cloud Offerings, such as SuccessFactors and ERP Cloud (S/4 HANA – Public Cloud) updates enables SAP customers to continually optimise their solutions, taking advantage of improved functionality and fixes to business pain points. Discovery provides the insight and knowledge of your configuration and business needs to ensure relevant opt-ins are adopted where beneficial to your processes.
Working with your in-house support team we can provide specialised training and configuration support to assist with a smooth transition for quarterly release updates and system regression testing.
We provide half yearly release advice and updates across SAP Cloud products, including:
SAP SuccessFactors
Cloud ERP (S/4 HANA – Public Cloud)
SAP Cloud Platform (SCP and SCI)
Our team of senior business professionals understand industry challenges and processes and are experienced in aligning systems to business requirements. We bring depth of knowledge in specific SAP and SuccessFactors modules, both functional and technical skillsets, with many years of implementation and support expertise.
Health Checks and Early Adoption
Driving SAP to provide value for an organisation is Discovery’s principal focus. Organisations make substantial investments in SAP ERP and now the SuccessFactors cloud applications, so it’s essential to leverage this investment for the organisation’s maximum benefit.
Early adoption of technology updates assists organisations to continually leverage advances in technology and processes resulting in efficiency gains. This also ensures that the software currency is retained, so that the system remains above the minimum baseline for SAP support specifications and conforms with regulatory requirements.
Put your capital to work. Leverage the investment.
