Mark O'Donnell joins Discovery Consulting to lead expansion into real-time employee experience solutions.

At Discovery Consulting, we're always looking ahead—investing in cutting-edge technologies and growing our expertise to serve our clients better. That's why we're excited to announce a significant step forward with the appointment of Mark O'Donnell, a seasoned industry leader, to drive our expansion into Qualtrics Employee Experience and other next-generation SAP solutions.

With this move, we're reinforcing our commitment to helping businesses harness the power of real-time data to improve employee engagement, customer satisfaction, and business performance.

A Strategic Appointment to Lead Innovation

Mark O'Donnell brings over 20 years of HR leadership and large-scale technology implementation experience to Discovery Consulting. He previously spent 15 years at Rizing, where he was a founding partner and most recently served as Head of Operations for SAP Business Technology Platform (BTP). His expertise in HR transformation, Qualtrics, and SAP advisory makes him the ideal leader for this new focus area.

O'Donnell's strategic vision is clear:

"The future of HR technology lies in real-time, data-driven decision-making. We've moved beyond annual engagement surveys to a world where organisations can capture and act on employee experience data instantly."

With Qualtrics' powerful experience management capabilities, businesses can now leverage employee insights in real-time, enabling them to respond dynamically and proactively to workplace challenges. This is a significant advantage in today's fast-paced business environment.

Why Employee Experience Matters More Than Ever

In today's workplace, employee experience is directly tied to business success. Companies that prioritise employee experience see:

• Higher productivity – Engaged employees are more motivated and committed.
• Improved retention – An excellent workplace experience reduces turnover.
• Better customer satisfaction – Happy employees lead to better service and stronger customer relationships.

By integrating Qualtrics with SAP solutions, Discovery Consulting will provide organisations with the tools they need to collect, analyse, and act on employee feedback instantly—turning insights into meaningful action.

Expanding Our Expertise in Next-Gen SAP Solutions

This move is part of Discovery Consulting's larger strategy to expand into next-generation SAP solutions, including:

• Artificial Intelligence (AI) – Helping businesses leverage AI-driven insights for better decision-making.
• SAP Business Technology Platform (BTP) – Enabling organisations to extend and enhance SAP capabilities.
• SAP Analytics Cloud (SAC) – Providing deeper insights through advanced data analytics and reporting.

Rod Gallagher, CEO of Discovery Consulting, emphasises the significance of this investment:

"Mark's appointment accelerates our investment in next-generation SAP technologies and strategic third-party solutions. His unique combination of HR leadership and technical expertise will be invaluable as we help organisations transform their business capabilities."

The Future of Employee Experience Starts Here

With businesses facing new challenges in employee engagement, workforce dynamics, and digital transformation, the ability to capture and act on real-time employee insights has never been more critical.

At Discovery Consulting, we're excited to be at the forefront of this transformation—helping organisations unlock the full potential of SAP and Qualtrics to create exceptional employee and customer experiences.

Let's Talk!

Want to learn more about how Qualtrics and SAP can transform your business? Get in touch with Discovery Consulting today.