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Support

Our SAP Application Management Services support customers to run reliable systems while also optimising processes and gaining efficiencies. Our commitment is to enable organisations to continually advance while remaining focused on their key business activities.

Providing support for our customers across SAP On-Premise and Cloud solutions, including SuccessFactors S/4HANA Cloud, S/4 HANA and ERP hosted and on-premise solutions. We work with customers to stabilise systems, while also identifying opportunities to streamline processes to address pain points and achieve best practice solutions. We partner with key business resources to align technology updates and innovation to further leverage value from systems.

Discovery provides a dedicated application support team who specialise in SAP and SuccessFactors modules, as well as bringing demonstrated capability in continual improvement of systems and processes. Our team of senior business professionals understand industry challenges and processes and are experienced in aligning systems to business requirements. We bring depth of knowledge in specific SAP and SuccessFactors modules, both functional and technical skillsets, with many years of implementation and support expertise.

We cover a broad spectrum of SAP applications, with subject matter experts in both on-premise and cloud systems including:

  • Human Capital Management and Payroll (HCM/Payroll)
  • Finance and Controlling (FI/CO)
  • Technology and Development (including portals, mobility and Basis)
  • Security and Governance, Risk and Compliance (GRC)
  • Business Intelligence (BW/BI)

Discovery also supports our customers to develop and grow the knowledge of their system administration staff by working collaboratively on solutions, as well as providing focused training in key areas of functionality. With onshore, local resources we can assist with resolution of urgent issues and planned onsite support for key activities.

AMS Support

AMS Support
Our Application Management Support (AMS) services, enable organisations to run reliably and take advantage of updates to operate their available solutions…

Cloud Quarterly Releases

Cloud Quarterly Releases
  SuccessFactors HCM Quarterly Release & Update Enablement Discovery provides provisioning support and ad hoc advice for each quarterly release…

Health Checks and Early Adoption

Health Checks and Early Adoption
Driving SAP to provide value for an organisation is Discovery’s principle focus. Organisations make substantial investments in SAP ERP and…